CityLink
Fixed Contracts
Partner
Terms of Use
1. Background
1.1. This document is an electronic record in terms of (i) Information Technology Act, 2000; (ii) the rules framed there under as applicable; and (iii) the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1.2. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of [www.city-link.co.in] and the associated Mobile Application, which are collectively referred to as the “Website”.

1.3. Nature of Entity : The Website is owned, registered and operated by City Link Portal Private Ltd. (“City Link”), a Private Limited Company, incorporated under the provisions of the Companies Act, 2013 and having its registered office at #1014, 10th Floor B-Wing, 6/47, Mittal Towers, MG Road, Bengaluru- 560001, Karnataka-INDIA.

1.4. These terms of usage (“Terms of Use”) govern your use of the Website and Services (as defined below) provided through the Website. By using or visiting the Website, or by using any content or information provided as part of the Website/Services, you shall be deemed to have read, understood and accepted to be bound by these Terms of Use.

1.5. For the purpose of these Terms of Use, wherever the context so requires "You", “Your” or “Customer” or “Shipper” shall mean any natural or legal person who uses the Website for availing the Services, and shall also refer to the sender, consignor or consignee of the Consignment, holder of a Consignment Note, receiver and owner of the contents of the Consignment or any other party having a legal interest in those contents, as the case may be. The term “We”, “Us”, “Our” shall mean City Link, its employees, authorised agents and its independent contractors and the entities that carry or undertake to carry the consignment hereunder or perform any other services incidental thereto on City Link’s behalf.

1.6. We reserve the right to make changes to these Terms of Use at any time. Any such modifications will become effective immediately upon posting to the Website and your continued use of the Website, and/or the Services constitutes your agreement to such modifications. You agree to periodically review the current version of these Terms of Use as posted on the Website.

2. Services
2.1. Inclusion of Mobile App as a source for availing City Link’s Services : Through our Website and Mobile App, we enable Customers to avail logistics services, including the carriage and delivery of a Consignment by City Link [within the city limits of Bangalore] or outstation, if agreed by City Link, subject to Your compliance with and acceptance of these Terms of Use.

2.2. Definition of Consignment Note : For the purposes of these Terms of Use,

Applicable Law” shall mean any statute, law, regulation, ordinance, rule, judgment, notification, rule of common law, Order, decree, bye-law, government approval, directive, guideline, requirement or other governmental restriction, or any similar form of decision of, or determination by, or any interpretation, policy or administration, having the force of law of any of the foregoing, by any Authority having jurisdiction over the matter in question, whether in effect as of the date of these Terms of Use or thereafter;

Authority” shall mean any national, state, provincial, local or similar government, governmental, regulatory or administrative authority, branch, agency, any statutory body or commission or any non-governmental regulatory or administrative authority, body or other organization to the extent that the rules, regulations and standards, requirements, procedures or Orders of such authority, body or other organization that have the force of Applicable Law or any court, tribunal, arbitral or judicial body in India;

Carriage” means and includes the whole of the operations and services undertaken by Us in connection with the Consignment.

Consignment” means any package, parcel, satchel, or freight which is or are given to and accepted by us for carriage under Our Consignment Note.

Consignment Note” shall mean a digital-note provided by Us to the Customers to filledwith the relevant particulars of the Consignment that is required to be transported.

Order” shall mean any order, injunction, judgment, decree, ruling, writ, assessment or award of a court, arbitration body or panel or other Authority.

3. Shipment Requests: To initiate a transaction with City Link, You will be required to post a request for a shipment through the Website, mobile app or phone. Without limitation, You will be required to provide origin and destination addresses, the requested date and pickup time of the Consignment, a description of the items being shipped (including weight, value) and any other relevant information about the Consignment. Once the Shipment is accepted for Carriage by City Link, the details of the Shipment are posted to the Website. City Link will provide you with a booking number, and may intimate you of the estimated time of delivery.

4. Representations and Warranties of City Link: City Link hereby represents and warrants that (a) We are duly licensed by provisions of Applicable Law to provide the services as a carrier of commodities; (b) We have all applicable licenses, approvals and authority to provide the services, subject to these Terms of Use; (c) We will comply with all provisions of Applicable Law related to provision of such services; ( (d) In any event the total liability of City Link shall not exceed the value of the service provided by City Link.

5. Representations and Warranties of the Customer: If you are a Shipper, you hereby represent, warrant and covenant that: (a) You own the shipped items or have the necessary rights to ship such items; (b) You will not use the Website to ship items that are illegal, dangerous, hazardous, harmful, unsafe, offensive or objectionable (c) You use the Website to ship items at your own risk and agree that City Link will have no liability for any shipped items; (d) You are solely responsible for obtaining any insurance to cover any anticipated losses (e) Requested pick-up and delivery dates and hours will not require City Link to violate hours of service regulations specified under Applicable Law; and (f) You are solely responsible for any and all liability, which results or is alleged as a result of such shipped items, including, but not limited to, property damage, personal injury and death.

6. Intellectual Property Rights
a. Copyright

i. All content included on the Website and Mobile App, including but not limited to, text, graphics, logos, designs, photographs, button icons, images, video clips, digital downloads, data compilations, is the property of City Link, and is protected by the applicable intellectual property laws. The compilation of all content on this Website is the exclusive property of City Link, and shall not be reproduced or used without express written permission from City Link. You agree not to decompile, reverse engineer or disassemble any content accessible through the Website, not to insert any code or product or manipulate the content of the Website in any way that affects the Customer's experience, and not to use any data mining, data gathering or extraction method. We reserve the right to terminate our engagement if We, in our sole and absolute discretion, believe that You are in violation of this clause.

ii. City Link’s content are made available on or via the Website and Mobile App, are provided to You AS IS for Your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of City Link. City Link reserves all rights, not expressly granted in and to the Website.

b. Trademarks

[www.city-link.co.in] is the domain of City Link. The Website and Mobile App, including, but not limited to its graphics, logos, page headers, button icons, scripts and service names constitute trade dress of City Link. The trademarks, domain names and trade dress of City Link shall not be used or reproduced without prior written approval from City Link, and may not be used in connection with any product or service that is not affiliated with City Link, in any manner that is likely to (a) cause confusion among Customers or potential customers; or (b) dilute the rights of City Link, or (c) to disparage or discredit City Link.

c. License and warranty for your submissions to the Website

i. Any information you submit to us is at your own risk. By providing information to us, you represent and warrant that you are entitled to submit it and that it is not confidential and not in violation of any law, contractual restrictions or other third party rights (including any intellectual property rights).

7. Links
a. The website or the Services may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of the Website. We are not responsible for the content of any Linked Site, including, without limitation to, any link contained in a Linked Site, or any changes or updates to a Linked Site.

b. We are not responsible for any form of transmission, whatsoever, received by the customer from any Linked Site. We are providing these links only as a convenience, and the inclusion of any suck link does not imply endorsement by the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.

c. On accessing the Linked Sites, You shall be governed by the terms of use, privacy policy and such other additional policies of the Linked Sites. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, advertising, products, services or other materials available on or through any Linked Sites or for any errors, defamatory content, libel, slander, omissions, falsehoods, obscene content, pornographic material, or any profanity contained therein.

8. Payment Terms
a. You shall pay to City Link, a fee (“Fare”), for the Services availed by You, in accordance with the Service pricing and payment structure, as displayed on the Website and/or Mobile App. All fares calculated using the ‘Estimated Tariff Calculator’ on the City Link Website and/or Mobile App are indicative only and the fares are generated based on Your input of distance, time, manpower which might differ from the actual fare. Final fare shall be calculated on the actual usage of the service which will be derived by combining various factors, including but not limited to distance travelled, manpower required, toll charges and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing the Service. All payments made by You shall be net of all applicable taxes. Unless explicitly agreed to in advance by City Link in writing or subject to the refund policy provided in Clause 9 of these Terms of Use, all fees paid and/or payable by You are non-refundable.

b. All the services provided by City Link shall be partly prepaid and will be based on the indicative fare calculated by ‘Estimated Tariff Calculator on its Website and/or Mobile App. The balance fare which shall be the actual fare, as determined in 8.1 minus the advance paid will be payable by the Customer at the end of the trip to the driver of the carriage provided by City Link.

c. While availing any of the payment method/s available on the Website and/or the Mobile App, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to (a) Lack of authorization for any transactions; (b) Any payment issues arising out of the transaction or (c) decline of such transaction for any reason.

d. You understand, accept and agree that the payment facility provided by City Link is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, collection and remittance facility for the transactions on the Website and/or Mobile App using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing payment facility, City Link is neither acting as trustees nor acting in a fiduciary capacity with respect to the payments made by the Customer against the purchase of Services on the Website.

e. City Link reserves the right to refuse to process any request for Service made by a customer with a prior history of questionable charges including without limitation, instances of non-payment, breach of any agreements by such customer with City Link or breach/violation of any law.

f. You acknowledge and agree that the availability of the Mobile Application is dependent on the third party from which you received the Mobile Application (“App Store”), e.g., the Apple App Store or Google Play. You acknowledge that this Agreement is between you and City Link and not with the App Store. Each App Store may have its own terms and conditions to which you must agree before downloading the Mobile Application from it. You agree to comply with, and your license to use the Mobile Application is conditioned upon your compliance with, all applicable terms and conditions of the applicable App Store.

9. Modification, Cancellation and Refund
a. Any request for modification of Service shall be communicated by the customer to City Link by calling the customer care number 080 4344 4344 and shall make such request for any changes with respect to the Services availed within 48 hours of confirming his/her/its booking. The customer will be required to pay all additional charges/costs, if any, that are applicable with relation to the modification of Services requested by the customer.

b. If the customer intends to cancel his/her/its booking confirmed with City Link, he/she/it shall communicate such request within 48 hours of confirming its booking. City Link shall refund the amount to the customer based on the following criteria

Period within which the request for cancellation has to be communicated Percentage of amount refunded by City Link
B/W 0-1 Hrs. 70%
B/W 1-2 Hrs. 80%
B/W 2-3 Hrs. 90%
Greater than 3 hrs. 100%


c. For all electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India.

For payments made through credit card, City Link will raise a request with its respective payment gateway within seven (7) working days and the refund amount will be refunded to the appropriate credit card account after deduction of service charges.

10. Your Obligations
You warrant, undertake and guarantee to us that:

a) It shall be Your responsibility to ensure thatthe contents of the Consignment (including but not limited to weight and/or number of packages) have been properly described in all respects at the time of making Your booking on Our Website or Mobile App. Further, You agree and acknowledge that it shall be Your responsibility to provide requisite documentation including any statutory documents/declarations (if any) that may be required for the transportation of Your Consignment, at the time of handing over your goods to the driver.

b) The contents of the Consignment are not prohibited items and/or are not restricted by Applicable Law.

c) All statements and information and documents provided by you relating to the consignment will be true and correct and you acknowledge that in the event that you make untrue or fraudulent statement about the consignment or any of its contents, you would risk a civil claim and/or criminal prosecution the penalties for which may include forfeiture and sale of the Consignment.

d) We are authorised to deliver the goods at the address mentioned on the Consignment Note and without prejudice to the foregoing it is expressly agreed that We shall be conclusively presumed to have delivered the goods in accordance with this contract. We will be sending the delivery confirmation via SMS/e-mail to You. No response within 48 hrs would be considered as an affirmative to the delivery.

e) You agree to indemnify us and hold us harmless from any liabilities we may suffer or any costs, damages or expenses, including legal costs, we incur either to you or to anyone else arising out of you being in breach of any of these warranties, representations and guarantees, even if we inadvertently accept a consignment that contravenes any of your obligations.

f) You agree and acknowledge that the use of the Services offered by City Link is at your sole risk. City Link disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.

g) You agree that you shall not permit any other person who has an interest in the Consignment to bring a claim or action against City Link arising out of the Services rendered by City Link even though City Link may have been negligent or in default and if a claim or action is made, you will indemnify us against the consequences of the claim or action and the costs and expenses we incur in defending it.

11. Fraud and Improper Conduct
a. You may only access the Website and use the Services only for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all provisions of Applicable Law pertaining to your use of the Services. You agree that you will not in any way:

a) interfere with the ability of others to access or use the Services;

b) disrupt the normal flow of communication or otherwise act in a manner that adversely affects other customers ability to use the Website or the Services;

c) claim a relationship with or to speak for any individual, business, association, institution, or other organization for which you are not authorized to claim such a relationship;

d) Interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services.

e) Upload or post or use the Service to transfer, any content or other material that contains or constitutes viruses, Trojan or other code with malicious, disruptive and/or destructive features.

f) You shall not attempt to gain unauthorized access to any hardware or software systems or networks associated with the Service, or obtain any services or information not intentionally made available to you by City Link on or through the Service.

g) You shall not attempt to gain unauthorized access to the Account of any other customer or entity, or otherwise interfere with any other customer's or entity's use of the Service.

h) You shall not use any false or misleading information (e.g., false or misleading names, email addresses or URLs) when using the Service, including, without limitation, with respect to any identifying information for your account, and all information that you provide must be accurate and correct, and you must update any changes to such information, so that it remains current.

12. Limitation and Disclaimer of Warranty
a. The Website, the Services and each portion thereof are provided "as is" without warranties of any kind either express or implied. To the fullest extent possible pursuant to applicable laws of India, we disclaim all warranties, express or implied, with respect to the Website, the Services and each portion thereof, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of rights.

b. City Link does not warrant or make any representations regarding the use, validity, accuracy, or reliability of, or the results of the use of, or otherwise with respect to, the Website or its Services.

c. City Link accepts Consignments only upon obtaining the customers declaration of the type and value of the consignment. City Link will have no responsibility whatsoever with respect to the correctness of description, type or value of the Consignment.

d. City Link shall not be liable for any loss or damages suffered by the customer due to any failure on the part of City Link to render its Services for any reason whatsoever, including but not limited to, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances which may or may not be within the control of City Link.

e. Under no circumstances, including, but not limited to, negligence, shall City Link be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the Website, the Services or any portion thereof.

f. If you are dissatisfied or harmed by this Website or anything related to the Website, you may terminate these Terms of Use in accordance with Clause 14 below and such termination shall be your sole and exclusive remedy.

g. City Link does not guarantee that the Website will function without interruption or errors in functioning. In the particular, the operation of Services may be interrupted due to maintenance updates, or system or network failures. In the event of interruption in provision of the Services due to the above mentioned reasons, City Link shall inform the customer of the same, and City Link disclaims all liability with respect to delay in provision of Services due to the same.

h. City Link shall be entitled to disclose to any government body/authority as required by Applicable Law or by any directive or request from any government body, the particulars of the customer engaged by City Link.

i. In case of lost items during the delivery, City Link will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same unless booked at carrier’s risk/insured through City Link

j. With regards to rejected consignments, if the receiver refuses to accept delivery of the consignment, City Link will try to contact the customer to confirm the appropriate next action. The customer shall pay any costs incurred by City Link while forwarding, disposing of or returning the consignment and other charges (if any) for the agreed appropriate next action.

k. Any complaint in respect of the Services or the use of delivery vehicle, has to be informed by the customer to City Link within 48 hrs before using the Services of City Link.

l. City Link shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at City Link's website at [www.city-link.co.in] on the date that City Link may indicate that such addition, variation or amendment is to come into effect.

m. City Link shall not be liable for non-fulfillment of its obligations towards the customer as a result of:
(i) Any force majeure event which is beyond the control of City Link including but not limited to, earthquakes, cyclones, storms, flooding, fire, war, accidents, acts of public enemies, strikes, embargoes, local disputes or civil commotions.

(ii) National or local disruptions in ground transportation networks and mechanical problems to modes of transport or machinery.

(iii) Road blocks, unusual traffic jam, or vehicle break-down.

(iv) Criminal acts of third parties such as theft and arson.

(v) Latent defects or inherent vice in the contents of the consignment.

13. Indemnification
You agree to indemnify, defend and hold harmless City Link, and our affiliates, officers, directors, agents, partners, employees and representatives, from and against all losses, expenses, damages, costs, claims and demands, including reasonable attorney's fees and related costs and expenses, due to or arising out of (a) your failure to comply with these Terms of Use; (b) damaging the body and/or any other interiors or devices of the delivery vehicle; (c) Asking the driver to break any Traffic/RTO/City Police and/or Government rules for any purpose. The driver has the right to refuse such a request by the Customer. The driver also has the right to refuse such a pick-up; and (d) Pressurizing the driver to overload truck with the consignment than the allowed limit.

City Link reserve the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to fully cooperate with such defense and in asserting any available defenses.

14. Termination
a. City Link may terminate these Terms of Use immediately without notice in the event of any breach by you of these Terms of Use or any of our applicable policies, as posted on the Website from time to time or upon a misuse of the Services by you.

b. You may terminate these Terms of Use, for any or no reason, at any time, with notice to City Link pursuant to this Clause 14.2. This notice will be effective upon City Link processing your notice.

c. In the event of any termination or expiration of these Terms of Use, the following sections of these Terms of Use shall survive: all provisions regarding ownership of intellectual property, indemnification, disclaimer of warranties and limitations of liability, Fraud or Abuse, and the provisions of this section.

d. You agree that upon the termination of these Terms of Use, we may delete all information related to you with respect to the Services availed by you.

15. Severability
If any part of the Terms of Use for Services are determined to be invalid or unenforceable pursuant to applicable laws of India, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms of Use for Services shall continue in effect.

16. General
Unless otherwise specified herein, these Terms of Use for Services constitutes the entire agreement between you and City Link in respect of the Services and supersedes all previous written and oral agreements between you and City Link, if any. City Link’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

5. Governing Law and Dispute Resolution
Terms of Use shall be governed by and constructed in accordance with the applicable laws of India without reference to conflict of laws principles. The courts in Bangalore, India shall have the exclusive jurisdiction to determine any disputes arising in relation to, or under, these Terms of Use.

6. Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Supraj Basani
Mail id: info@city-link.co.in
Phone No: 8549942369
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